Store FAQ

FREQUENTLY ASKED QUESTIONS 
1. Shipping
  • ALL ORDERS ARE SHIPPED WITHIN 24-48 HOURS OF BEING PLACED.
  •  ORDERS PLACED BEFORE 12PM EST WILL RECEIVE TRACKING NUMBER SAME DAY.
  •  TRANSIT TIMES VARY BETWEEN 3-8 BUSINESS DAYS (FOR US ORDERS) DEPENDING ON DELIVERY ADDRESS.
  • DELIVERY TIME DOES NOT INCLUDE WEEKENDS OR HOLIDAYS.
  • ORDERS ARE SHIPPED OUT SAME DAY WHEN PLACED BEFORE 12PM PST
  • SHIPPING PRICES FOR US ORDERS:
  • STANDARD SHIPPING$5.99
  • 2 DAY EXPRESS $24.99
  •  UPS NEXT DAY AIR (ONLY ORDERS PLACED BEFORE 12PM EST WILL BE DELIVERED THE NEXT BUSINESS DAY) $69.19
  • STANDARD USPS SHIPPING ON ORDERS OVER $65 FREE (USA ONLY)
  • CUSTOMS/TARIFF FEES ARE NOT INCLUDED IN THE SHIPPING PRICE. SATORI ART DECOR IS NOT RESPONSIBLE FOR ANY COSTS OR ISSUES THAT MAY OCCUR. THE SHIPPING CARRIER WILL REQUEST COLLECTION ONCE THE PACKAGE ENTERS YOUR COUNTRY. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION REGARDING CUSTOM, TARIFF, AND DUTY FEES.

2. Returns/ Refunds Policy and Requirements

WE STRIVE TO HAVE EACH OF OUR CUSTOMERS HAPPY WITH THEIR PURCHASE. BUT WE KNOW SOMETIMES THINGS HAPPEN AND THAT’S PERFECTLY OK. IF YOU ARE NOT 100% SATISFIED WITH YOUR PURCHASE WITHIN 10 DAYS (INCLUDING WEEKENDS & HOLIDAYS) OF PURCHASE THEN RETURN IT FOR A CREDIT OR REFUND. ALL WE ASK IS FOR THE PRODUCT YOU ARE REQUESTING TO RETURN IS IN RESELLABLE CONDITIONS TO BE ELIGIBLE.
ONCE THE RETURNED ITEM IS RECEIVED WE WILL REFUND YOU THE COST OF THE ITEM, EXCLUDING ANY SHIPPING COSTS. IN ORDER TO PROCESS THE RETURN.  LOCATED UNDER THE “HOW TO RETURN” SECTION.
YOU'LL BE RESPONSIBLE FOR THE SHIPPING CHARGES ASSOCIATED WITH SENDING THE RETURN BACK TO US. THE ORIGINAL SHIPPING COST IS NON-REFUNDABLE.
PLEASE ALLOW 9 BUSINESS DAYS FOR RETURNS TO BE PROCESSED.
WE DO NOT REPLACE ITEMS THAT ARE DAMAGED.

TO BE ELIGIBLE FOR A RETURN THE ITEMS NEED TO BE IN BRAND NEW (NO EXPECTATION) . ITEMS NEED TO BE RETURNED WITHIN 9 DAYS OF THE PURCHASE DATE FOR A REFUND.

3. Refunds
ONCE YOUR RETURN IS RECEIVED, INSPECTED, AND APPROVED (THE ITEM MUST MEET OUR RETURN REQUIREMENTS), THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR ORIGINAL METHOD OF PAYMENT. IT MAY TAKE 5-10 BUSINESS DAYS FOR YOUR BANK TO PROCESS THE REFUND TO YOUR ACCOUNT.

4. How To Return Your Items

  •  PACKAGE YOUR UNWORN ITEM(S) AND INCLUDE THE PACKAGING SLIP. IF PACKAGING SLIP IS UNAVAILABLE PLEASE GO TO YOUR EMAIL AND PRINT OFF YOUR ORIGINAL ORDER RECEIPT THAT INCLUDES YOUR ORDER NUMBER. 
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Return Items To:
SATORI ART DEOCOR
YGM
1940 North 30th Road #334
Hollywood, FL 33021

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

5. Bloggers & Marketing
BLOGGERS, INFLUENCERS, SPONSORSHIP OPPORTUNITIES? ALWAYS –
PLEASE CONTACT US AT SATORIARTDECOR@GMAIL.COM
BE SURE TO BE CLEAR ON THE PLAN AND NEEDS YOU ARE LOOKING FOR.
Location
Yellow Green Farmers Market Satori Art Decor 1940 N 30th Rd, Hollywood, FL 33021 Booth# 334